3 Useful Tips on How to Deal With a HOA Resident Like Donald Trump

Donald Trump

Source: http://www.telegraph.co.uk/

Don’t get us wrong. We’re not taking any political positions. It’s just the reality of living in a multi residential community. We live with all sorts of people and among them are those who exhibit strong personality quirks like The Donald. It’s important for community managers and board members to be able to deal with it; Here are 3 useful tips to help you when the need arises.

Donald Trump’s tough and take-no-prisoners negotiation style is in many ways a hallmark of his success in both business and reality TV. Heck, it helped him win the 2016 U.S. Presidential Election. However, it’s not something that most people can handle and if not dealt with properly in a condo or HOA community, it can cause unnecessary conflicts (i.e. lawsuits) and awkward situations for the manager, board member and residents.

Now imagine if Donald Trump is a resident living in your building or HOA. Not just a resident, but a board member. How would you handle someone like The Donald? What would your board accomplish if meetings were continually hijacked by “that” person with strong opinions, prone to emotional outbursts, and the inability to back down in an argument?

Here are three useful tips you can use to tame the beast!

1. “Flow with the wind, not against it.”

A Trump-like character is a “think out loud” and passionate person. They speak their mind without a filter and refuse to argue rationally at times — facts can sometimes mean less to them than their feelings about an issue. What can we say. People do tend to get out-of-control when they are passionate about an issue or topic. You have a better chance of successfully negotiating with them if you accept who they are rather than fighting against it.

Knowing their dominant, aggressive communication style, you can adapt your own negotiating style to complement and harmonize with theirs. This complementary approach was shown to have the best outcome in a recent study on conflict management from Harvard Law School. As a Zen master would say “Flow with the wind, not against it”.

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2. Keep an open mind. Embrace change.

Whether you agree or disagree with them, a strong character will always rock the boat and challenge assumptions. But that’s not necessarily a bad thing. The Trumps of the world are often “change agents” who want to disrupt the status quo. This can have a positive outcome in the long run and dealing with change gracefully makes you a better manager.

3. It’s all in your mindset.

Go into a discussion with the mindset that difficult people are there to help you improve your management skills. It’s an approach that will help you be unflappable in the face of their bullying or accusations because unfortunately, ignoring these people won’t make them go away. When you see them as “allies” helping you raise the bar on your interpersonal skill-level, it gives you a broader perspective towards life. (Bonus: if you can handle the most challenging person in your building, you can handle anyone!)

Do you have any other ideas or tips for handling the “resident Donald Trump” in a community? If so, share them in the comments. We’d love to hear from you!

Evercondo the leading web and mobile platform that facilitates quick, useful communication between property managers, the condo association or HOA board, and residents. Contact us for a demonstration or a free trial to see how we can keep your communities warm and happy.

6 Practical Communication Tips for Busy Condo & HOA Managers

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Effective, regular communication is your key to an efficiently managed condo or HOA community and happier residents. In fact, an official “communication plan” will help you better manage risk and relationships in your job. Here are 6 practical tips that you can start using today.

Poor communication is often the cause of tension or conflict within a managed community. Proof can be found in a multi-year survey of condo owners in Ontario (which collected data from 40 percent of the province’s condo corporations).

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Almost half of the respondents (49 percent) said “lack of communication from boards of directors and/or managers” was the most common problem. Respondents cited frustration, fear, and other negative feelings due to:

  • Lack of information about board meetings
  • No response from boards and managers to enquiries or requests for information
  • Confusing accounting reports
  • Unexplained fee hikes/maintenance costs/special assessments

With all the other responsibilities a property manager juggles each day, good communication tactics may not be top of mind. But clear, open communication that speaks to your audience actually makes your job easier.

Good communication improves retention rates, builds community bonds, and educates residents about property management policies and procedures.

Fortunately, effective communication is a skill that can be developed easily and enhanced even more with the right tools. So get started on a communication plan for your community with these helpful guidelines:

1. Know your key message

Be clear in your communications by sticking to a single topic in each “message transmission” sent to residents. This is true no matter what format you’re using to communicate. Whether it’s an email to a single resident, a bulletin board post, or a seasonal report, have one clear message to avoid confusion.

Topics that matter to residents include:

  • Work orders and service requests
  • Amenities bookings
  • Problems and complaints
  • Building events
  • Condo board meetings and AGM
  • By-laws and fees
  • Fire safety and emergency testing

2. Use plain language

With millions of words in the English language to choose from, it’s easy to be misunderstood if you use unfamiliar words to get your point across. Vocabularies differ in size. The number of words (and their meanings) each person knows will vary due to environment, culture, and life experience. But when you speak or write in “plain language” you’re using words that everyone knows—a core vocabulary of about 300 familiar words used most often to express meaning and intent, usually without misunderstanding. Plain language excludes jargon, acronyms, legalese, and slang. The simplest, shortest way to say something in plain language is usually the best way.

3. Broadcast your achievements

Use your community blog or newsletter to let residents know what a great job you’re doing. Share good news about building improvements and upgrades—the freshly painted lobby, blooming garden, new hallway carpet—anything that residents will appreciate. Making the news public shows your commitment to open communication as well as your responsiveness to property maintenance.

4. Plan ahead

Map out a yearly timeline in your plan for communicating with residents and owners. Monthly meetings, calendar events, regular maintenance procedures that require alert notices—anything with a clearly defined date can be scheduled ahead of time to be posted or sent automatically. Organize all notifications, announcements and communications in one place for a strong, unified sense of ownership. Post information on discussion boards to kickstart conversations between owners/residents and property management, the board, and each other. The open communication creates a positive feeling of community—notifications, events, news, and other updates can be shared among residents and owners quickly and easily.

5. Encourage feedback (and provide feedback channels)

Communication goes both ways. Make sure residents know that your property management team is available to hear their questions, comments or concerns. Arrange annual meetings with residents/owners to get feedback in person to better understand their priorities. You can also send out surveys (online, or printed) to track how satisfied residents are with the property management and to suggest areas for improvement.

6. Technology is your best buddy

Maintaining a good flow of communication is not easy, especially when you are dealing with a community of hundreds of residents. Luckily, we now live in a world where you can even feed your dog through a smartphone. Take advantage of technology. Make it your best buddy to help you communicate better with your residents. (Shameless plug coming) A community management platform like Evercondo helps you send emails, SMS, push notification and voice broadcasts to your residents in just a few clicks.

Do you have any other communication tips for property managers? If so, let us know in the comments. We’d love to hear from you!

Evercondo the leading web and mobile platform that facilitates quick, useful communication between property managers, the condo association or HOA board, and residents. Contact us for a demonstration or a free trial to see how we can keep your communities happy.

Top 5 reasons why your condo or HOA management needs a smartphone app

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It’s no news to anyone that smartphone is one of mankind’s greatest creations. It has revolutionized many industries ranging from food and shopping to transportation services. Yet, nothing much has happened in the condo / HOA management world when it comes to smartphones.

To kick things off, here are 5 reasons why we believe that smartphone apps is the next big thing in condo / HOA management and how you can ride this wave of opportunity.

1. Everyone has a smartphone

As of March 2016, our world’s population was estimated at 7.4 billion, an all-time record high. What’s more staggering about this is that 1 in 3 of the population currently owns a smartphone, that’s over 2 billion smartphone users. If my psychic powers serves me right, I’m guessing you’re probably holding one right now while reading this article.

2. “I wish my condo has an app”

I am a smartphone user myself and the sad truth is, I always have it with me no matter where I go and what I do. From the moment I wake up to the moment I sleep. It’s my alarm clock, it’s where I read my news, check my emails, keep in touch with friends, snap and share photos, pay my bills, play games, watch movies, listen to music and I’m pretty sure I can live my entire life without leaving my bed if I wanted to. Gone are the days when I have to write, print and mail to get a message sent or even call the operator to look up for a number. Everything is just a few taps away and it’s always with me in my pocket.

“I wish my condo has an app that I can use to reserve the party room” is a common question we get when visiting friends at their condo. Here’s a few more:

  • Why can’t I reserve the party room from my smartphone
  • I’d like to receive push notifications for building announcements
  • What is the WIFI password to the conference room
  • Has my package arrived yet? Wished there’s an app for that
  • Wish I could check my account balances

3. Most management are still in the 90s

Like getting an Uber ride, condo or HOA management is in the services industry. Unlike Uber however, getting information, or making a reservation in communities today isn’t as easy and convenient. Many managers today still rely on a lot of manual labor work through phone calls, papers and spreadsheets. This makes it a good opportunity for you to sprint ahead of the competition while giving your residents the convenience and access they deserve.

4. Increased productivity & efficiency for managers

Property managers need to juggle with 101 things everyday and with so little time available, it’s important for managers to squeeze out at much time as possible. With a smartphone app, managers can answer to resident requests while out having lunch or approve a party room reservation while waiting for taxi. It also comes in handy when managers need to pull up the latest minutes during a short conversation with a committee member.

5. An app speaks a 1,000 words

When was the last time you heard a friend brag about their condo management’s service? That’s right. None. An app that gives residents the convenience to reserve their party room or check their account balances will sure to give your residents something to talk about with their friends at work and guests at the dinner table. Nothing generates more brand awareness than good old word-of-mouth!

Want to see our mobile app in action?

At Evercondo, we don’t just believe in the smartphone revolution for community management, we’re pioneering it. Thousands of community residents are already enjoying the convenience of our iPhone and Android app to communicate with their property managers.

We’d love to share how hundreds of management companies and self managed communities are using the Evercondo mobile app to launch their management services into the 21st century.

Click here to get a FREE personal tour today to see and learn how the Evercondo mobile app can help bing your management service to the next level!

10 Email Management Tips & Tools for Condo and HOA Management

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If you’re a community manager, your inbox is always full of emails from vendors, residents, the board, and more. These email management tips will help you keep your inbox under control.

 

This morning you checked your email, and there were 33 new messages. The board president sent a request for the minutes to their most recent meeting. Residents emailed you work order requests. A current vendor responded to an email you sent last week, and new vendors passed along quotations. There are emails with questions from new residents and community-area requests from seasoned home owners. Who do you answer first?

Your job as a property manager is already busy, and maybe you’d like a little time to watch funny cat videos in between, right?

Kidding. Right now, you’re drowning in written work orders and worried about the massive landscaping project your community is about to undertake. Email management seems like the last of your concerns, yet it’s one of the easiest ways to get control of your day-to-day tasks.

There may seem as if there’s no “end” to your emails. That landscaping project you’re overseeing has an end date. Emails, on the other hand, come at you faster than tears at a screening of Old Yeller.

These tips email management tips can help your condo / HOA management and organization be top of the line. Which will you try first? [Read more…]