5 Airbnb Condo Management Tips To Avoid Conflicts

Airbnb condo rentals offer a good secondary income for owners, but not all residents are on board. Here are some condo management tips for handling the conflict.

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It’s a good thing you had a relaxing weekend, because Monday morning started with a serious conflict. There are a few lengthy and angry emails from residents complaining about one of their neighbors renting out their condo on Airbnb. Condo owners expect you to handle the situation, but without specific condo association rules prohibiting the practice, you are caught in the middle of what is turning into a  tricky situation.

There is a huge problem brewing in condo associations. If it hasn’t found you yet, it will. The sharing economy has otherwise genteel condo owners in a tizzy. While residents have varied and strong opinions about Airbnb, condo management professionals are left navigating a volatile situation.

Owners on both sides of the argument have valid concerns. Short-term Airbnb rentals can potentially decrease property values, but they can also bring in a source of income for the owners. Neighbors don’t always care for the “revolving door” of strangers coming through, but though condo owners feel like it’s their right to decide who can stay in their home.01-AirBNB Condo Management Tips for Handling Tenant Complaints-01

Unless there are local ordinances in place, your condo association will need to deftly maneuver the mediation issues created by Airbnb. Condo managers, it’s time to put your best communication skills to work.

What is an Airbnb condo rental?

Airbnb is a cooperative community market that lets homeowners (and even renters) sublet rooms, or entire condos, on a short term basis. Owners list their available accommodations on the Airbnb website. Travelers connect with owners to rent out space for their desired travel time. Before there was Airbnb there was VRBO and other home-renting outlets, but Airbnb has popularized this method of vacationing.

The problems with Airbnb condo rentals

Let’s get back to your angry residents and their very real concerns about the parade of strangers in the condo building. As owners, the safety of the condo community and the value of their property are at risk.

Maybe there hasn’t been a problem yet in your condo community, but the stories are out there. It only takes one atrocious visitor to do thousands of dollars of damage. It only takes one clueless guest to leave the building door open, allowing an opportunistic burglar in.

These are understandable concerns, for sure. The Airbnb hosts in your condo property, however, are committed community members, and there if there are no rules in the condo association bylaws that prohibit renting, you may have strangers on your property.

Solutions for your Airbnb condo conundrum

What can you do to placate residents on both sides of this issue?

1. Listen02-AirBNB Condo Management Tips for Handling Tenant Complaints-01

When a resident is upset, listening is one of the best things you can do. People so often just need someone to hear them. You don’t have to take a side. You don’t even have to offer a solution at that moment. Listening won’t solve the problem, but it can begin to defuse the situation.

2. Mediate

No matter your opinion of Airbnb, condo managers need to remain impartial if rentals are allowed. Between now and the time the condo association can meet and decide on the matter, you are responsible for keeping the situation civil and respectful.

The last thing you want is a feud between condo owners. Offer to host a calm discussion so each side can air their concerns. Temporary solutions might be easier to agree on if you can define some parameters for everyone. At the very least, you may be able to mitigate further damage.

3. Bring it to the condo board

What condo owners can and cannot do with their unit is subject to community decisions. As a property manager, you can help ensure a fair and open discussion about Airbnb rentals at an upcoming condo board meeting by providing requested information to the board members and residents beforehand.

Take some time to research facts and analytics regarding topics like safety, property value, and quality of life issues in relation to Airbnb condo rentals.

4. Develop security protocols

Safety is always a primary concern. The security protocols you have in place may need a slight update to accommodate an influx of visitors until the condo association determines how to handle an Airbnb situation.

A few possible security updates:

  • The condo owner must notify management and neighbors when they are expecting AirBnB guests.
  • Airbnb guests must sign in with the front office when they arrive.
  • Condo management can notify neighbors when AirBnB guests arrive. (Pro tip: Evercondo makes communication like this simple and fast.)

5. Create guidelines for guests

It isn’t unreasonable to have expectations for guests. This is, after all, a community. Superb hosts should already have a folder with local attractions, favorite restaurants, directions for taking local transit, and wifi passwords. Adding a list of condominium guidelines can help keep everyone happy.03-AirBNB Condo Management Tips for Handling Tenant Complaints-01

If you aren’t sure where to begin, here are some ideas to get you started:

  • Please limit noise after 9 p.m.
  • Please make sure the door to the building is closed and locked when you enter and exit.
  • Condo association rules prohibit using the pool after 8 p.m.
  • There is no smoking inside. Please use the designated smoking area near the central office.

As a condo manager, short term rentals may prove to be the real test of your communication and mediation skills. You don’t have to solve the problem yourself. You do have to hear and understand the concerns of your association members.

We have a bonus idea that can help you manage condo association problems and improve your relationship with current residents. Streamline communications between residents and property managers by using our app. Start your free trial of Evercondo today, and find out just how smooth communication can be!

Have you faced the issue of Airbnb rentals in your condo community? How did you handle it? Let us know in the comments. 

10 Email Management Tips & Tools for Condo and HOA Management

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If you’re a community manager, your inbox is always full of emails from vendors, residents, the board, and more. These email management tips will help you keep your inbox under control.

 

This morning you checked your email, and there were 33 new messages. The board president sent a request for the minutes to their most recent meeting. Residents emailed you work order requests. A current vendor responded to an email you sent last week, and new vendors passed along quotations. There are emails with questions from new residents and community-area requests from seasoned home owners. Who do you answer first?

Your job as a property manager is already busy, and maybe you’d like a little time to watch funny cat videos in between, right?

Kidding. Right now, you’re drowning in written work orders and worried about the massive landscaping project your community is about to undertake. Email management seems like the last of your concerns, yet it’s one of the easiest ways to get control of your day-to-day tasks.

There may seem as if there’s no “end” to your emails. That landscaping project you’re overseeing has an end date. Emails, on the other hand, come at you faster than tears at a screening of Old Yeller.

These tips email management tips can help your condo / HOA management and organization be top of the line. Which will you try first? [Read more…]

Resident Retention Ideas To Share With Your Management Team

Resident Retention Ideas To Share With Your Management Team

Empty condos cost money. If you’re managing several properties, you’re also looking for resident retention ideas.

Your goal – and one that your management team should also have – is to keep those properties occupied. The easiest way to do that is to create an environment where residents want to stay.

Condo buyers and residents want one thing: a condo community that runs efficiently and offers good customer service from the property management company.

The good news is that this is entirely within your control.

[Read more…]

5 Ways Condo Communities Are Better Than Neighborhoods

ways condo communities are better than neighborhoods

Some of us grew up in a neighborhood. A typical afternoon scene would have kids playing ball in the street, cars parked bumper-to-bumper against the sidewalk, and the occasional sound of a lawnmower followed by someone’s dad telling him to come home to rake the yard.

Condo communities, on the other hand, often have a very different feel about them. This isn’t a bad thing. In fact, there is a lot one can appreciate about condo communities that just doesn’t happen in a neighborhood.

The most obvious differences are, of course, that you don’t have to worry about replacing the roof all by yourself, or that, at least in larger condo communities, you don’t need to worry about mowing your own lawn. But there is more to it than that. And you condo association board members know what I’m talking about.

Sometimes, condo dwellers forget about the many advantages of living in a condo. If you’re trying to put some spirit back into your community, maybe it’s a good time to remind them your residents of how condo communities are better than neighborhoods. [Read more…]

9 Ideas for Resident Events That Build Happy Condo Communities

ideas for resident events to build condo communitiesNo matter where you live, a bonded community is the backbone of a good neighborhood, and it’s an essential part of running great condo communities.

As a property manager, you can create lively and happy condo communities with a few good ideas for resident events.

You know as well as anyone that condo communities need resident involvement to thrive. You also know the strongest, most active communities are the ones where residents know one another, which make community involvement even more important. It’s human nature to feel empathy toward familiar people.

That engagement can be difficult to muster sometimes. People might not feel like they have the time to commit to condo association meetings, or maybe they don’t feel like they would have anything to contribute.

So how do you bridge that gap? How do condo communities come together to form a genuine community? More importantly, how do you facilitate that community building?

[Read more…]

7 Important Questions to Ask a Property Manager About Condo Living Before You Buy

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Don’t wait for surprises. Here are 7 questions to ask a property manager before you dive into buying a condo.

When you are looking at condos, and thinking about where you’re going to be living for the next 5, 10, or 20 years, what do you think about? Maybe you envision a quiet morning sipping coffee on your deck or you think about a convivial chat with your neighbor. Visiting your potential condo community will give you a feel for the neighborhood, but you don’t want to be surprised.

One way to reduce those surprises is to have a list of questions to ask a property manager before you commit to such a big investment. These are questions that will help you make a smart decision and prepare for life in your new condo. [Read more…]

How To Write a Condominium Property Manager Job Description

condominium property manager job description

A booming, reputable condo community that’s always at capacity doesn’t get there by hiring a bad condominium property manager. 

Who you select as a condominium property manager can have a significant effect on the happiness of your condo neighborhood, so the condo association board needs to be diligent in hiring the right person.

One of the best ways to begin a new project is to take a look at what other people have already done. Looking at job descriptions from condo management companies is a great way to gather ideas, and figure out how to approach a condominium property manager job description for your condo association.

In this post, we’ll take a look at three condo management companies and their job descriptions for a condominium property manager. We’re also including a copy and paste job description you can use when your condo association needs to hire a property manager.

[Read more…]

What Does Condo Security Do For You?

condo securityNo matter where we live, we want to feel safe and secure in our homes. The home is a respite from a world that is occasionally unpredictable, sometimes challenging, and often hurried.

Condo security systems range from simple alarms to full fledged condo monitoring systems. No matter how advanced, though, there is something about a living, breathing person that outshines a condo security system every time.

Do-it-yourself condo security

First, the reality is that crime happens. No matter how many systems or people are in place, there is no guarantee of living in a crime-free community. However, there is a lot we can do to help reduce the risk.

One of the best things you can do to reduce crime in your condo community is to know your neighbors. There is a phrase, “eyes on the street” that implies crime is less likely to happen when there are people around. An active condo community itself is a great crime deterrent.

Other easy steps to reduce the risk of crime include locking your doors and windows when you are not home, have a neighbor check in on your condo when you are out of town, and setting a timer for lights and television so it looks like someone is home.

Smart condo technology makes do-it-yourself condo security even easier to implement. Smart systems are available to that will do anything from lock your doors for you, to automating lights, televisions, and curtains to make it look like you are home.

Hired-hand condo security

If you live in a large condo community or metropolitan area, you may have a security detail in place already. For condo neighborhoods, where multiple condo units are spread out over several streets, and maybe even a community center, condo security can function like a patrol unit. One or two security officers will patrol in a car, keeping an eye on the neighborhood.

A patrol like this can double as a way to keep tabs on maintenance issues, traffic flow, and maybe even referee a soccer game or two. In itself, this type of condo security acts as a crime deterrent simply by being present.

In metropolitan areas, or high rise condos, a security patrol will look much different. Security like this might be in the form of a front desk officer, and may double as a concierge, depending on your condo association needs and agreement with the security company.

In either case, if someone is keeping an eye on you and your property, make sure to treat them well. The occasional cup of coffee, or slice of homemade pie is a nice treat for someone watching people head out to the pool or a concert or dinner.

Who are my condo security guards?

Some security companies will only hire retired or off-duty police and military personel as security guards. In other cases, a security guard might be someone with a background of college courses in criminal justice.

A condo security guard may be armed or unarmed, too. Laws and procedures for this will vary depending on where you live, but it is a topic of discussion for your condo association if you are considering hiring a security patrol.

There are pros and cons to everything, of course. Your condo association will need to consider what kind of security works best for your particular situation.

All of this, from security system to security guard, works best when there is good communication. It just so happens that is what we do!

Do you need to talk to your condo association or property manager about security, or anything else? Contact us for a demonstration, and we’ll show you how we can facilitate communication throughout your condo association, from owners to property managers.

Does your condo community have a security officer? What did we miss? Let us know in the comments. 

Traits of a Successful Condo Owners Association Member

Condo Owners AssociationFive ways to be a valuable asset to your condo owners association

You’ve been elected, and now you’re wondering how to be the best condo owners association (COA) member possible.

You want to be sure that you’re doing everything necessary to live up to your new responsibilities. You take your job seriously, and you want to be someone who improves life around you, not just sits by and watches things change.

Being a member on the board of any association is similar to being a part of a community. While a community gathers people together with a common interest or background, an association forms a group with a goal to better their common interest.

You already know that being part of the condo owners association is an important job. You’re creating a better living environment for yourself and your peers, and that, my friends, takes a lot of effort.

Want to be the best member of the condo owners association? Try one of these five tips: [Read more…]

How To Be A Good Property Manager That Residents Love

how to be a good property manager | EvercondoWondering how to be a good property manager? Being respectful, organized, and efficient will make residents and your management company love you!

If residents aren’t high-fiving you every time you show up to the property you manage, there’s work to do. Whether you’ve been working as a property manager for most of your career, or you’re new to the field, you can always improve.

But how do you know what skills or personality traits equal success? Do you know how to be a good property manager? What does it mean to be good, even great?

To start, treat different properties according to their specific needs. If you previously were the property manager for an apartment complex and are now working for a condominium management company, your residents and their needs will be different. So will contracts, bylaws, and many other factors.

Identify the differences, and you’re on the right track for becoming one of the best property managers in your area.

[Read more…]