This Is Why We Love What We Do. Thank You.

happy-community-with-evercondo

At Evercondo, we’re obsessed at making community living better. We have a mission: To make condo and HOA community living and management 10x better than how it is today; from the day-to-day tasks of community managers to the daily household chores and community living of residents.

We understand it is no easy task, even overwhelming, but like the saying goes “Rome wasn’t built in a day” and we’ve started laying the bricks. All of our effort would have been meaningless without the support of our dear customers. We’re glad to say that we’ve come very far from where we were in the past 2 years and we know we wouldn’t be here today if not for you.

Here’s why we love what we do and why we wake up each day with the belief that achieving our mission and vision is possible.

 

Anne Burgoon, Vice President – EOPMG

Eastern Ontario Property Management

” Two of the most common requests from owners in the Condominium Industry is improved transparency and better communication. The website services provided through Evercondo address both of these very effectively. The website links the community to the Corporation with a user friendly system. Our residents love it! “


Christopher Davis, Managing Partner – DVP Management

DVP Property Management

” Since the inception of DVP Management, Evercondo has been our most valuable partner by providing a direct, personal connecting to the people who live in the communities we serve. Whether accessed using a mobile device or desktop browser, the user friendly interface allows owners to quickly communicate with DVP and their neighbors, make payments, view their community’s documents – and much more. Importantly, Evercondo goes critically further than any other online property management portal; it truly recreates a sense of community in the cloud. Board members can easily access financials, approve architectural requests, and create work orders. The mobile app makes it extremely easy for us to manage our communities from anywhere, at any time, without being intrusive. Managers can send bulletins, answer questions and access a wide range of information in just just a few taps on their screen. Evercondo has been instrumental in our mission to bring a powerful combination of wide-ranging resources and a personal touch to each community we serve, no matter the location, size or community type. “


Tim Arel, Principal – North Point Management

Northpoint Property Management” Evercondo has been an invaluable partner in our efforts to provide the highest level of HOA management and complete transparency to our client Associations. “

 


Donald Wilden, President – Action Management

Action Management” Evercondo is a valuable communication tool for our associations. As a property management company we can quickly inform the homeowners about a wide range of topics by posting bulletins to the dashboard and posting upcoming events to the Calendar. Homeowners like the quick access to forms, financials and association information through Evercondo. Realtors and lenders have given positive feedback about having easy access to Evercondo to obtain all the needed documents when selling a home. Being able to direct realtors, lenders and homeowners to the website is a great time saver for the office staff. We find all aspects of using Evercondo to be extremely user friendly from uploading documents, creating bulletins, and setting up new accounts or files to advising our clients how to use Evercondo. The Evercondo staff always quickly responds to our questions in a friendly, easy to understand manner. “


Marcus Mayo, Owner – CAMCO Property Management

CAMCO Property Management” We have distinguished ourselves as a property management company since we began using Evercondo. The simple, intuitive platform is an ideal solution for responding quickly to problems and opportunities that arise in managed communities. With Evercondo we’re able to streamline processes, increase our productivity, and deliver more value to the condo board and ultimately, to our residents. “


Joshua Spivey, President – Wise Property Management

wise-logo” Our experience with Evercondo has been extremely positive. At Wise Property Management, we are always looking for ways to enhance the experience of our Boards and the owners we serve. It is very important to our company to stay ahead of the curve when it comes to solutions that can provide our clients with the additional conveniences and efficiencies they deserve. Evercondo’s team is not only helping us achieve our goals, but they are also forward thinkers who have demonstrated a desire to constantly improve and enhance the end-user experience. Rather than settling with their already impressive product, they seem highly motivated to work towards the betterment of their clients’ interests, both management companies and community associations alike. We value the relationship with Evercondo and look forward to continuing our shared efforts in providing industry-leading service to each and every client who has given us the great opportunity of serving them. “


Steven Benton, President – Millbrook Property Management

Millbrook Real Estate Services” Evercondo has helped provide a much better service to our residents. By allowing for more transparency and better communication, our residents experience a much more enhanced living experience. This in turn allows our management company’s services to be much better perceived by our clients and also potential clients. We’re very much pleased with our relationship with Evercondo and look forward to working together in the future. “


John Young, General Manager – Honua Kai COA

” We looked at a number of operating platforms before choosing Evercondo. However the choice was not a difficult one and unanimous when we made the decision as it was very clear that Evercondo provided the ‘bells and whistles’ we were looking for in a property website. More importantly was the simplicity of using the site. Honua Kai is 628 units and it was imperative we find a web platform that was robust but simplistic in its approach. Evercondo does that. We had lots of staff and owner frustrations with our previous platform. I’m very happy to be able to report, we have almost eliminated frustrations and complaints since implementing the transition. Finally the other equally important component was personal service. Evercondo has done that and continues to do so. “


Casey Beacock, President – Sanderson Management

Sanderson Management Inc” Evercondo has allowed us to share our expertise in property management but also living in the Tri City area to our condominium owners. We can update individual corporations based on local events. Our intention it to use EverCondo not just as a place where you sometimes deal with the not so fun aspects of your condominium but are opened to the real experience of what it means to live in a specific condominium community. Owners and Board Members have really appreciated EverCondo and the transparency it provides. It has been touted as the best as far as community awareness and communication. There is an abundance of appreciation of the system from property managers, boards of directors, owners, and tenants. “


Chris Brown, Vice President – Fraser Property Management

Fraser Property Management” We have been very pleased with the results to date in regards to our implementation of Evercondo with our property portfolio. We have found it to be a very effective method for communicating with our clients. It allows for a more direct transfer of information without many of the traditional roadblocks we have encountered in the past. Emergency bulletins, financial information, facilities bookings and work orders are all readily available to owners. This direct communication allows managers to correspond with owners and occupants and let them know of progress on various matters while eliminating many phone calls and email queries.

We provide Evercondo to all our new properties we have taken on, and we envision a day when all our properties are handled via Evercondo. It works well with our accounting system, providing up to date account balances to individual owners and more detailed information to directors.

Furthermore, we have found that working with Grant, Adrian and the rest of their team has been an excellent experience. They are very receptive to our suggestions and take an interest in improving their product on an ongoing basis. This has resulted in a very positive end user experience as we feel that our input (and input provided from our customers) is valued and acted upon.

We view the implementation of Evercondo as part of our business model to be an excellent decision and we look forward to a long and fruitful partnership in the years ahead. ”


Rebecca Rajchgot, Property Manager – Wilkar Property Management

Wilkar Property Management Inc” Using Evercondo gives us an edge in pitching to condo boards. Knowing that we are equipped to attend to their needs 24/7 is a big advantage. Our business has gone completely new direction since we started using Evercondo and residents have given us great feedback so far. “


Nicolas Del Valle, Director of Operations – Conkrite Capital Corporation

Conkrite” Evercondo has been a very important channel for us to create a better sense of community for residents. It is very easy to use yet powerful enough to make a big impact. Residents get amazed by how information is delivered to them and how they can interact with management and their fellow neighbors through the platform. In one tense I would say that Evercondo is a community builder. “


Joanie, Property Manager – Sentinel Property Management

Gestion Immobilier Sentinel” Our residents thank us for the additional attention & support from our management through Evercondo. Their support team is always available to answer our questions. “


Blair Milroy, President – Tridel’s Rêve Condominium

reve” Evercondo has enabled our board to become more responsive and deliver superior service to our residents. We have seen a notable shift in the level of engagement in our community and overall satisfaction has increased dramatically. We conducted a comprehensive review of community management solutions found that Evercondo offers the best value and features for our community. “


Syahrin, Board Member – Armanee Condominium

” Evercondo has transformed the way we interact with residents of our condo and they’re pleased with our quick and prompt response. “


Madeleine, Board Member – Les Sommets Condominium

” Happy to have Evercondo for our condominium. Now our co-owners are in the loop in real time and the managers appreciate its simplicity and its efficiency. “

Evercondo the leading web and mobile software that facilitates quick, useful communication between community managers, HOA/Condo board, and residents. Contact us for a live demo or sign up for a free trial to see how we can keep your management and communities happy.

5 Ways To Deal With Board Members That Micro-Manage

board-micro-manage

“I’d like to be able to review every message before you reply to residents”. That’s one of many cases we’ve heard from property managers, voicing their concern regarding board members that micro-manage.

It’s no secret that board members that micro-manage make life tough for property managers. The need for the board to control even the smallest aspect of a property manager’s job is not only considered a nuisance—it’s stressful. What if I told you there’s a way to satisfy a board’s thirst for control AND keep your sanity?

The first rule of thumb is to be rational about the situation. In other words, don’t let the board’s demands, no matter how unreasonable, trigger an emotional reaction. Keep calm, be professional and always smile. =)

Then, do what they ask or need but on your own terms. It’s really that simple. Think of it as “managing the micro-manager”. In this way, you’re no longer a victim—you’re actually in control of how the dynamic plays out. Here are five tips for dealing with it:

Remember that it’s not personal.

Board members are not micro-managers because they want to torment you personally. Usually, it’s because they are control freaks by nature—it’s a behavioral issue that affects all their relationships. Realize that it’s their issue, not yours. Let go of feeling under personal attack, so you can let go of feeling angry, resentful, and overwhelmed. Here’s a trick. The next time a board member asks for an unreasonable request, understand that it may be due to personal circumstances. Be sympathetic and everything should be a breeze.

Make regular use of the email “cc” field.

When you keep your board members in the loop about issues, it demonstrates your understanding of their need to be informed. An easy way to do this, is to copy them on your responses to emails with suppliers, contractors, staff, and others if appropriate. You can also send them an end-of-week summary. This keeps them in the loop for easy reference and proof of your efficiency.

Establish a weekly meeting.

It doesn’t have to be a face-to-face meeting. Using tools like Google Hangouts or Skype can work out better. Be proactive with your board member and catch up on things each week to discuss issues and projects. A formal meeting will give the board member the special attention they feel they deserve. But make sure to set the meeting time in your favor. If you schedule it at 4:30 p.m., for example, it’s more likely to encourage the board member to finish within a reasonable period. And while it seems like overkill, this tactic helps you control the amount of time you devote to the board member and stops them from running roughshod over your entire workweek.

Automate access to community documents.

Often, board members simply want ready access to information. Tools like Evercondo give board members the control they desire without adding more work for you as the property manager. You can use Evercondo to store documents (reports, meeting minutes, financial statements, status documents, etc.) online and give access to board members through a secure web portal.

Give board members something to do.

Simply involving them in projects or asking for their help will change your relationship with the board member. Instead of seeing you as an obstacle to their desire for control, they will see you as a proactive partner. Plus it’s a great way to keep them busy and give you something to discuss in your weekly meetings!

Have you ever been micro-managed by a board or any other boss? How did you handle it? Share your stories in the comments. We’d love to hear from you!

Evercondo the leading web and mobile platform that facilitates quick, useful communication between property managers, the condo association or HOA board, and residents. Contact us for a demonstration or a free trial to see how we can keep your communities happy.

Change Management Tips To Overcome Resistance To Change In Your HOA Management Organization

resistance-to-change

Who likes change when everything seems to be working fine. “If it ain’t broke, don’t fix it.” as most would say. While this holds true in your own reality, the truth is, change is always happening around us – as the old saying goes, “Change is the only constant in life”.

As innovators in the space of condo and HOA management, we’ve come across many management companies that face the challenge of having to get the buy-in of their managers in adopting new processes and tools that can help them optimize and improve their efficiencies. The leadership sees the high level benefits but not necessarily those on the front lines.

It’s a daunting task, especially when you have a large team of community managers. Getting all of them to embrace a new piece of software or process is challenging but when done well, it can bring about big gains in efficiencies and overall morale.

Here are 4 tips to help you overcome the resistance.

Work with the resistance.

Try to understand the reasons why managers in your organization might resist changes before you start making them. If you prepare ahead of time to meet people at their resistance points, your platform for change is stronger. Reasons to resist change include:

  • Belief that the change is unnecessary or will make things worse (i.e. create more work)
  • Distrust of the people leading the change effort (which could mean you or the management team)
  • The change was introduced too abruptly or without consultation
  • Fear that the change will not succeed
  • Fear that change will mean job loss
  • Exhaustion from too much change already; needing a break from disruption

Explain why the change is happening.

People appreciate a reason “why” the change must happen—even if they don’t believe or support the reason. But giving them a clear explanation about why the change is necessary becomes your platform for winning support and allies. Good reasons for changing something (i.e. better service; more efficient; less costly) will eventually make sense to most of those affected by the change. (Top tip: back up your reasons with data.)

Help managers see how they benefit personally.

Most of the natural resistance to change disappears when managers are clear about the benefits they gain as individuals from the change. Communicate the benefits clearly and stress on actual examples that can help save time for managers on their day-to-day tasks (i.e. you no longer need to print out reports for board members, as they can now access it on their own via the Evercondo community website).

Set up a feedback loop.

Establish a simple yet efficient reporting process before you begin. Keep open lines of communication throughout your management company. This will help managers feel supported and engaged (rather than neglected) during the disruptive phase of change. It also means feedback will reach the right people so any necessary tweaks to details can happen as the change progresses.

Have you been a “change agent” in your career, or survived a difficult change process? Share your stories in the comments. We’d love to hear from you!

May the force be with you 🙂

Evercondo is the leading web and mobile platform that facilitates quick, useful communication between community managers, the condo association or HOA board, and residents. Contact us for a live demonstration or a free trial to see how we can keep your communities happy.

Improve Your Condo and HOA Management Brand in 5 Easy Steps

brand-marketing-for-condo-hoa-management

Property management is a competitive business. To stand out from the crowd, your company needs a strong “brand presence” – an impression you give people about the benefits of choosing your firm over a competitor. But branding is more than just a corporate logo and tagline. Think about Nike’s swoosh and “Just do it” brand elements. Then think about how they help create an emotional bond with the company’s customers.

A strong brand portrays the good things about your company. It defines your qualities and values so people know what you stand for when they choose to do business with you. Jeff Bezos, the CEO and founder of Amazon, describes it aptly: “Your brand is what other people say about you when you’re not in the room.”

If your commitment is to provide premium service, your brand needs to reflect this image. An amateurish logo or website speaks volumes about a company’s approach to the finer details of their business. It influences folks’ expectations of the type of experience they might have with your product or service.

Make sure your company sends the right message to customers. Here are five tips for building a stronger property management brand:

Be strategic.

Your brand should represent your vision as a company. Whether you want to become the biggest player in the North American market, or be seen as the go-to expert in your local area, your brand concept needs to reflect the values that support your vision. Figure out what your company is good at—customer service; creative problem solving; innovations for modern lifestyles. These are your brand attributes. Think of them as the framework for your marketing efforts.

Paint the right picture.

Images make powerful impressions—even if they underwhelm. A company with a bold stance won’t get their message across using mousy images or clip art on their website. If you want to be known for superior maintenance services, you could imply this with a large “hero” image showing workers dressed in company uniforms, wielding impressive tools and looking confident. If upscale customer service is your thing, the hero image of a smiling person wearing a navy blue blazer or some other visual badge of professionalism is a better fit.

Words (and fonts) matter.

Not every company needs a graphic logo. Often, your company name makes an ideal wordmark—a text-only design that uses font and color for impact. It’s a good idea to work with a graphic designer to create a professional-looking logo. Choose someone who understands color theory and the power of fonts. If you’re using a tagline make sure it’s a short, catchy phrase that sums up what your company is all about.

Think mobile.

Everyone has a smartphone these days and for the growing population, they expect everything including your services to be somewhat “swipe-able” on their phone. Create positive experiences for people in the mobile online space. Make sure your company website is well designed, easy to navigate, and mobile-friendly. Offer a mobile app to simplify service delivery. Make sure your website and mobile app are fully branded to promote your company and its attributes at the grassroots level. Evercondo provides an easy way to do this with our white label program, which gives customers a customizable version of Evercondo’s web platform and mobile app they can brand with their own logo and tagline for a more professional look.

Content marketing keeps things fresh.

A blog space on your website is an important feature because it’s a place where you can post fresh content to interest your potential customers (i.e. HOA / condo board members). Websites that feature new content regularly tend to get better Google search engine results. You can also reinforce your brand by writing about topics that position your company as a leader or expert. Think of your blog as a timeless shareable content library—one that can gain a widening audience over time by sharing posts on (branded) social media sites or pages. A blog article posted today will get you leads forever as long as it stays relevant.

How does your company approach brand marketing? Share some of your ideas in the comments. We’d love to hear from you!

Evercondo is the leading web and mobile platform that facilitates quick, useful communication between property managers, the condo association or HOA board, and residents. Click here to learn more about our mobile platform and how we can tailor it to your management brand for maximum exposure to residents.

5 Productivity Apps For HOA & Condo Managers

5 Productivity Apps for HOA and Condo Managers

Welcome to another Evercondo “tech tips” post, where we share some of the best apps and technology solutions out there for helping property managers, board members and residents get more done with less time.

We all want to be more productive in life. Fortunately we live in a time when helpful technology is plentiful and cheap—it’s never been easier to find web and phone apps that make it simple to stay organized at work and at home. Here are five of our latest favourites:

Unroll.Me (Free; iOS)

Gain control of your inbox by getting rid of junk mail and unwanted subscriptions in just a few clicks. Simply go to the Unroll.Me homepage and click on the “Get started now” button. Signup is easy (either provide your email or sign in via Google or another service). Unroll.Me gives you the option to unsubscribe from junk emails right away; keep them coming into your inbox; or to compile them into a single “Rollup” of all your subscriptions in a single place. You can choose to have your Rollup delivered in the morning, afternoon, or evening to read at your leisure—clean, simple and convenient.

LastPass (Free and paid versions; Android, iOS, Windows)

Login passwords are one of modern life’s biggest hassles. Having to remember them, having to create them each time you sign up for a new service—it’s safe to say passwords (while necessary for data security) are a waste of time. Naturally there’s an app for that. LastPass remembers your passwords (and keeps them secure) so you don’t have to. We like the LastPass Premium app ($12 per year). It’s a password vault, strong password generator and browser rolled into a single mobile app. You can sync your password vault so the LastPass browser automatically fills in forms and login details on websites, either through the in-app browser, Safari or Chrome. You can also use LastPass on all your devices for free.

Todoist (Free and paid versions; Android, iOS, Windows)

The human brain is hardwired to keep thinking about unfinished tasks. This may have worked thousands of years ago when survival was the main priority. But in today’s multitasking world it can lead to stress, overwhelm and burnout. We’ve found that Todoist is a great tool for getting things out of your head and onto your to-do list. From there it’s much simpler to organize and prioritize tasks and projects, so you know exactly what to focus on and when. Keep track of everything you need to get done and plan your day for maximum focus and productivity with Todoist. The app lets you share projects, delegate tasks, and collaborate with anyone.

Nudgemail (Free and pay-by-donation; all devices)

Maybe you dream of attaining the “zero inbox” level of productivity (or maybe you simply want a more manageable inbox). In either case, Nudgemail may be just the solution. Most of us are bombarded with e-mail requests every day. Setting up calendar alerts for each new meeting time or appointment; sending ourselves reminder emails so we don’t forget important tasks; figuring out a foolproof system for never missing a follow-up or to-do item—these are the challenges we face inside the inbox. The beauty of Nudgemail is that it turns any email service you use (the software works with all email clients and on any device) into a productivity app for creating simple reminders or follow-up notifications. So if a supplier emails you about placing an order next week, you simply forward that email to “nextweek@nudgemail.com” and Nudgemail will send it back to your inbox seven days later. Or if a resident emails you with a question that can wait until tomorrow, just forward it to “tomorrow@nudgemail.com” and deal with it when it arrives the next day. The program comes with a variety of commands (including the handy “EOD@nudgemail.com” which arrives at 6 p.m. for emails you need to address by end-of-day).

Plan (Free; iOS)

If you use more than one project platform for your work, Plan might be the tool you need to bring it all together in one place. Think of Plan as a work concierge—one that organizes projects and tasks from all the tools your team may use in a given day: calendars, email, JIRA, Zendesk, Salesforce, and Github. Use the app to plan out your day. Block chunks of time to work on important tasks; create meetings and invite teammates; view your upcoming day, week and month to stay on track. See all your action items in one place so you don’t have to worry about something slipping through the cracks.

What are your favorite productivity apps? Tell us about them in the comments. We’d love to hear from you!

Evercondo is the leading web and mobile platform that facilitates quick, useful communication between property managers, the condo association or HOA board, and residents. Contact us for a live demonstration or a free trial to see how we can keep your communities happy.

3 Tips to Help You Achieve Your New Year’s Resolution

new-year-resolution

As a community manager you endure stressful challenges every day. We know this from the countless conversations we’ve had with community managers across North America, about how to make your work life easier.

We also know that what you DON’T need is another know-it-all article. You know, the type that tells you to set goals or organizational tips for your New Year’s resolutions.

Research shows that of the roughly 200 million Americans who make New Year’s resolutions, only eight percent are successful. A third of people don’t even make it past January while a quarter of us give up within the first week!

At Evercondo, we believe that we need some kind of mental support in order to achieve our goals like how a table needs legs to support it in order to stand. So before we get into the mode of listing out our goals for the next year, it’s important for us to reflect upon all the things we’ve accomplished in the past year, even the smalls ones. It happened and it was all because of you and your work. Celebrate it with joy because you deserve it and use that momentum to support and propel you towards achieving loftier goals this coming new year.

Here are three things to ponder as we finish off the year:

The high points of the past year

What outstanding things happened this year? What made you feel happy? Think about what you learned and whom you met—all the new people, meaningful experiences, and life lessons. Remember your achievements and feel good about your good deeds.

What you’re grateful for

Reflect on all the good things in your life and give thanks in your heart. This includes your career. An air of gratitude about your work makes challenges easier to face. Being a property manager is stressful; so be grateful your job pushes you to develop skills valued by other industries. That crossover flexibility expands your career possibilities.

What you want most in your life and career

Let your mind wander as you imagine what you want to do with the rest of your life. Dream big. Think about where you want to live, what your “dream job” looks like. Expand your thinking beyond small, progressive changes from the life and career you have now.

Do you usually make New Year’s resolutions? Share with us your stories in the comments below!

Evercondo the leading web and mobile platform that facilitates quick, useful communication between property managers, the condo association or HOA board, and residents. Contact us for a demonstration or a free trial to see how we can keep your communities happy.

3 Useful Tips on How to Deal With a HOA Resident Like Donald Trump

Donald Trump

Source: http://www.telegraph.co.uk/

Don’t get us wrong. We’re not taking any political positions. It’s just the reality of living in a multi residential community. We live with all sorts of people and among them are those who exhibit strong personality quirks like The Donald. It’s important for community managers and board members to be able to deal with it; Here are 3 useful tips to help you when the need arises.

Donald Trump’s tough and take-no-prisoners negotiation style is in many ways a hallmark of his success in both business and reality TV. Heck, it helped him win the 2016 U.S. Presidential Election. However, it’s not something that most people can handle and if not dealt with properly in a condo or HOA community, it can cause unnecessary conflicts (i.e. lawsuits) and awkward situations for the manager, board member and residents.

Now imagine if Donald Trump is a resident living in your building or HOA. Not just a resident, but a board member. How would you handle someone like The Donald? What would your board accomplish if meetings were continually hijacked by “that” person with strong opinions, prone to emotional outbursts, and the inability to back down in an argument?

Here are three useful tips you can use to tame the beast!

1. “Flow with the wind, not against it.”

A Trump-like character is a “think out loud” and passionate person. They speak their mind without a filter and refuse to argue rationally at times — facts can sometimes mean less to them than their feelings about an issue. What can we say. People do tend to get out-of-control when they are passionate about an issue or topic. You have a better chance of successfully negotiating with them if you accept who they are rather than fighting against it.

Knowing their dominant, aggressive communication style, you can adapt your own negotiating style to complement and harmonize with theirs. This complementary approach was shown to have the best outcome in a recent study on conflict management from Harvard Law School. As a Zen master would say “Flow with the wind, not against it”.

when-dealing-with-difficult-people-try-a-complementary-approach-pon-program-on-negotiation-at-harvard-law-school-2016-11-16-16-12-14

2. Keep an open mind. Embrace change.

Whether you agree or disagree with them, a strong character will always rock the boat and challenge assumptions. But that’s not necessarily a bad thing. The Trumps of the world are often “change agents” who want to disrupt the status quo. This can have a positive outcome in the long run and dealing with change gracefully makes you a better manager.

3. It’s all in your mindset.

Go into a discussion with the mindset that difficult people are there to help you improve your management skills. It’s an approach that will help you be unflappable in the face of their bullying or accusations because unfortunately, ignoring these people won’t make them go away. When you see them as “allies” helping you raise the bar on your interpersonal skill-level, it gives you a broader perspective towards life. (Bonus: if you can handle the most challenging person in your building, you can handle anyone!)

Do you have any other ideas or tips for handling the “resident Donald Trump” in a community? If so, share them in the comments. We’d love to hear from you!

Evercondo the leading web and mobile platform that facilitates quick, useful communication between property managers, the condo association or HOA board, and residents. Contact us for a demonstration or a free trial to see how we can keep your communities warm and happy.

3 Tips to Warm Up With Your Condo HOA Community Neighbours This Cold Holiday Season

condo neighbours get together

Seasonal celebrations will be in full swing soon with December’s holidays around the corner. It’s the perfect time to share some good cheer with your neighbours and enjoy the comfort of a happy community. Here are three suggestions to make it happen.

Remember that guy you always bump into at the elevator or that lady who walks her dog each day when you leave for work? Aren’t you curious about what they do? What their story is? It’s this stranger who you bump into constantly in the same building. Of course you’re curious!

When you live in a condo building or HOA community, you’re in close quarters with fellow residents. You see each other daily—in the hallways, elevators, parking garage or other common spaces—but rarely share more than a passing nod or “hello”. At most you might say “Could you please press level 4 for me? Thanks”.

Don’t get me wrong here—it’s not a sad thing. But I do think there’s a huge missed opportunity in not getting to know your neighbours.

Let’s change that. Let’s make the places we live in even better. Isn’t living vertically all about the people, our neighbours? It’s the liveliness of the community that makes your condo living so much better. Everything else is just constant. At the very least, your neighbours will be more considerate before turning up the volume after midnight the next time.

And what better time to get to know your neighbours than this coming holiday season?

Here are three suggestions to get you warmed up:

1. Don’t hesitate. Just attend the resident events.

Instead of hibernating at home, bring your best dish to the holiday potluck and baked goodies to the cookie exchange. Help decorate the lobby. Go watch classic Hollywood Christmas films in the media room. Take advantage of the group gift-wrapping session and contribute to the toy drive. Get involved with holiday socializing and be open to making new connections with board members and other residents.

2. Break the ice. Initiate conversations.

Introduce yourself to anyone you don’t know by name. “Hi I’m Dave, I live on the fourth floor” with a handshake is a simple way to break the ice. Even if you feel socially awkward, it takes little courage to introduce yourself first. Don’t be shy to start conversations, either—simply ask people about themselves. Good icebreakers and topics of conversation include:

  • Hi, I think I saw you a couple of times in the elevator…
  • When did you move to the condo / HOA?
  • Where did you live before?
  • Why did you choose this building or neighbourhood?
  • What are your favourite holiday traditions?

3. “Hygge” Up!

People who live in cold, northern climates have a tendency to gather together for warmth and comfort. The Danish call this phenomenon “hygge”. Bring the feeling of hygge to your community through good cheer, appreciation of shared values, and respect for each other. Make it last through the holidays and beyond.

Do you have any other ideas or tips to get residents warmed up with neighbours in a condo community? If so, let us know in the comments. We’d love to hear from you!

Evercondo the leading web and mobile platform that facilitates quick, useful communication between property managers, the condo association or HOA board, and residents. Contact us for a demonstration or a free trial to see how we can keep your communities warm and happy.

Top 5 reasons why your condo or HOA management needs a smartphone app

evercondo-smartphone-app

It’s no news to anyone that smartphone is one of mankind’s greatest creations. It has revolutionized many industries ranging from food and shopping to transportation services. Yet, nothing much has happened in the condo / HOA management world when it comes to smartphones.

To kick things off, here are 5 reasons why we believe that smartphone apps is the next big thing in condo / HOA management and how you can ride this wave of opportunity.

1. Everyone has a smartphone

As of March 2016, our world’s population was estimated at 7.4 billion, an all-time record high. What’s more staggering about this is that 1 in 3 of the population currently owns a smartphone, that’s over 2 billion smartphone users. If my psychic powers serves me right, I’m guessing you’re probably holding one right now while reading this article.

2. “I wish my condo has an app”

I am a smartphone user myself and the sad truth is, I always have it with me no matter where I go and what I do. From the moment I wake up to the moment I sleep. It’s my alarm clock, it’s where I read my news, check my emails, keep in touch with friends, snap and share photos, pay my bills, play games, watch movies, listen to music and I’m pretty sure I can live my entire life without leaving my bed if I wanted to. Gone are the days when I have to write, print and mail to get a message sent or even call the operator to look up for a number. Everything is just a few taps away and it’s always with me in my pocket.

“I wish my condo has an app that I can use to reserve the party room” is a common question we get when visiting friends at their condo. Here’s a few more:

  • Why can’t I reserve the party room from my smartphone
  • I’d like to receive push notifications for building announcements
  • What is the WIFI password to the conference room
  • Has my package arrived yet? Wished there’s an app for that
  • Wish I could check my account balances

3. Most management are still in the 90s

Like getting an Uber ride, condo or HOA management is in the services industry. Unlike Uber however, getting information, or making a reservation in communities today isn’t as easy and convenient. Many managers today still rely on a lot of manual labor work through phone calls, papers and spreadsheets. This makes it a good opportunity for you to sprint ahead of the competition while giving your residents the convenience and access they deserve.

4. Increased productivity & efficiency for managers

Property managers need to juggle with 101 things everyday and with so little time available, it’s important for managers to squeeze out at much time as possible. With a smartphone app, managers can answer to resident requests while out having lunch or approve a party room reservation while waiting for taxi. It also comes in handy when managers need to pull up the latest minutes during a short conversation with a committee member.

5. An app speaks a 1,000 words

When was the last time you heard a friend brag about their condo management’s service? That’s right. None. An app that gives residents the convenience to reserve their party room or check their account balances will sure to give your residents something to talk about with their friends at work and guests at the dinner table. Nothing generates more brand awareness than good old word-of-mouth!

Want to see our mobile app in action?

At Evercondo, we don’t just believe in the smartphone revolution for community management, we’re pioneering it. Thousands of community residents are already enjoying the convenience of our iPhone and Android app to communicate with their property managers.

We’d love to share how hundreds of management companies and self managed communities are using the Evercondo mobile app to launch their management services into the 21st century.

Click here to get a FREE personal tour today to see and learn how the Evercondo mobile app can help bing your management service to the next level!

How to manage shared facilities in condos without getting into a war

How to manage shared facilities in condos without getting into a war

Unlike squabbles over who gets the last scoop of ice-cream (summer is here!), conflicts over shared common facilities between multiple communities can’t be easily resolved through just a game of rock-paper-scissors. We’ve seen how ugly it can turn out to be, but the good news is, there’s a better way to put a smile on everyone’s face while managing shared facilities.

Before we get into the juicy details, let’s go over some general facts:

What are shared facilities?

Shared facilities are typically common areas that are developed to be shared by multiple phases of a condo development project. This often results in multiple condo boards being established to represent each phase. The usual suspects when it comes to shared facilities are the swimming pool, guest rooms, party rooms and tennis courts, just to name a few.

The purpose of sharing facilities is to reduce development and operating costs. Additional benefits of sharing facilities include the creation of a supportive living environment. Sharing facilities can also enable residents to enjoy a broader mix of amenities than would be available to a single development phase.

With lesser operating costs (i.e., lesser monthly condo fees) and more to enjoy for all residents, what’s there to fuss about?

Why is it such as pain in the &#%!

Let’s put this into something more relatable. Imagine this. You’ve recently purchased a single detached house that promises a swimming pool, tennis court and sauna room at an incredible bargain. The catch is, you’d have to share it with 3 other neighbours. Now you start to think and wonder:

  • Who pays for the maintenance and upkeep of these facilities?
  • Who gets to use what first and at what time?

You can start to see why managing shared facilities can make things difficult between condo boards if not managed well, which is the case in most condominiums today.

The war is over

Let’s get a few things straight. We are all not naturally born to hate one another and conflicts are usually the result of miscommunication due to process/procedural flaws. If we start to accept the flaws and find ways to resolve them, there’s no reason why living in a community with shared facilities between hundreds of condos would not work. It’s all in the process and it starts with alignment.

1. Align your goals

Well it’s too late to split up the shared facilities so why not make the best out of what it is today by working towards a common goal – to make sure all the facilities and bookings are well maintained & managed at a shared cost structure that makes sense for everyone.

2. Setup a separate joint entity

It seems that the most common structure today amongst condos with shared facilities is to establish a separate joint entity with representatives from all condo boards involved. This is by far the best structure we’ve seen and it seems to work out well in terms of both financial management as well as coming together as a joint committee to decide on what works for all.

3. Put in place a set of fair & effective procedures (i.e., booking approvals)

It’s all about the procedures in place. Without a good set of procedures that make sense for everyone, a joint committee meeting would only result in more squabbles. For example, the property managers of each community have the ability to approve / reject reservations made by residents in their respective communities. This is not the case is some of the setup we’ve seen so far. A power struggle is the last thing you want to see happening.

4. Agree to a standard for shared facility usage, rules and restrictions

Here’s an example. Condo A and B both share the same guest suite. According to the restrictions set in condo A, residents can reserve the guest suite 365 days in advance of the booking date whereas it is only 60 days in advance at condo B. What happens here is that the residents at condo A would then have more guest suite reservations during the year. Other areas of concern would be to also have a standard usage rule to always make sure the shared facilities are clean and appropriately used to prevent disruption to other reservations.

5. Use the right software to facilitate procedures in place

It’s easier said than done and you’re probably right. That’s why you need the right tool for the job (shameless promotion coming). At Evercondo, we take pride in the fact that we listen and try to understand all the needs of property managers and communities. In this case, we have. Our facility booking feature today offers condo communities the ability to manage shared facilities seamlessly. We believe it’s all in the process and that our tool can help put a smile back in everyone’s face when it comes to managing shared facilities.

Evercondo shared facility booking calendar

Without going too deep into the details, two or more condo communities will have their own private, standalone community website and portal. Nothing is shared between the communities except for the shared facilities. Reservation records from each condo community are only available to respective managers and are not shared. All reservations from each community works as usual allowing managers from respective communities to approve, reject or cancel reservations without hassle.

The awesome thing is, nothing special needs to be done on your end. Everything just works and it’s all available via our web application and smartphone apps on iPhones and Androids.

Summary

Shared facilities in condominiums rewards us with plenty of benefits especially when it comes to operational cost savings. Managing and maintaining them can be tough and tricky. It’s amazing how boards and management companies come together to make things work even when they lack the tools to help them. This shows how dedicated they are in making sure residents’ reservations are well taken care of. Given the right tool in place, even a shared facility of 10 communities would not break a sweat.